Shipping policy

Delivery

1. Upon dispatch of your order, we will send you an e-mail confirmation. The email will provide a tracking number to monitor the progress of your order. If a delivery date is not specified, we will try and fulfil orders within 21 working days.

2. We will not be held accountable for delays with courier companies. However, as a gesture of goodwill, we will assess the degree of the situation (even though the circumstances attached to the delay were beyond our control) to the best of our judgement.

3. If there is an issue with delivery and if you are entitled to a refund of your delivery costs this will only be given via store credit. Any refund entitled against a delivery charge will be passed into your account as ‘store credit.

交貨

1.發送您的訂單後，我們將向您發送一封電子郵件確認。該電子郵件將提供一個跟踪號以監控您的訂單進度。如果未指定交貨日期，我們將嘗試在 21 個工作日內完成訂單。

2.我們不會對快遞公司的延誤負責。然而，作為善意的姿態，我們將盡我們的判斷評估情況的嚴重程度（即使延誤的情況超出了我們的控制範圍）。

3.如果送貨出現問題，並且如果您有權要求退還您的送貨費用，則只能通過商店信用退還。任何有權收取運費的退款將作為“商店信用”轉入您的帳戶。