Refunds & Returns

Free Tracked Returns and 100% Money-Back Promise

We offer free tracked returns and a full refund (not including delivery charges) on ONLY contact lenses within 30 days of purchase.

A refund can only be made through the original payment method (PayPal or card) used during purchase. Items are only eligible for a refund if they haven't been opened or used, and if the original tags are still in place.

However, if we've made a mistake with your order, then we will happily refund all costs, including money spent on postage and packaging.

Once accepted, refunds will take 5-7 working days to appear in your account.

 

免費跟踪退貨和 100% 退款承諾

我們在購買後 30 天內只為隱形眼鏡提供免費跟踪退貨和全額退款（不包括運費）。

只能通過購買時使用的原始付款方式（PayPal 或信用卡）進行退款。商品只有在未打開或未使用且原始標籤仍在原位的情況下才有資格獲得退款。

但是，如果我們的訂單有誤，我們將很樂意退還所有費用，包括郵費和包裝費。

一旦被接受，退款將在 5-7 天後出現在您的帳戶中。